June 19, 2024


October 25, 2019

The emergency management staff installed a replacement repeater back in the courthouse attic.  This repeater serves as “Mutual Aid Central” all responders and “DISPATCH” for law enforcement.  This was done because issues which surfaced when the new antenna and coaxial cable were replaced, could not be resolved.  The problems continued when the replacement repeater was installed so it was decided to re-install the repeater at the courthouse using the “old” antenna (Cira 1985).

Emergency Management then did a drive test and found the signal was restored to mobiles out to 10-12 mile and five to seven miles for portables on “average terrain”.  Low spots, buildings and trees eat signal so high, clear ground is best.

Please remember that portable coverage (from a four watt radio) is typically one mile per watt on flat, unobstructed ground.  Repeaters are used to extend portable coverage.  (See diagram)


The best performance is if you are standing upright, the radio is upright and there is nothing (earth, buildings, trees, vehicles) between you and the repeater site.  This “clear, line of sight” is optimum.  Anything less and more distance is going to hamper your communications.  It’s just like moving to a window to use your cell phone.

Additionally, the antenna at the West tower site above Ree Heights broke off and fell to the ground.

The repeater was offline until the afternoon of the 25th when emergency management staff placed a temporary antenna at the site.  The temporary antenna is much smaller and less efficient and only 15′ above ground so range will be reduced until the replacement antenna can be installed.

A decision was made to take down the “North” repeater and antenna and use that equipment to fix the “West” site.  Here are no plans to restore the “NORTH” site as it was determined that the amount of use it had, did not support it’s costs.  So, users can deleted Mutual Aid North, LEA-NORTH, or HWY-NORTH from their radios’ scan list because you won’t need it.

We will post an update when repairs are made.


August 29, 2018

The VoIP link  router and local control PC were replaced and the system is back up and running. The link is fully operational.

August 27, 2018

Last evening the building where the link radio / network equipment was either struck by lightening or received a near-field exposure which ultimately damaged a vital piece of equipment used to connect the remote transmitter the Huron 911 center uses to page us on.

The primary channel is Mutual Aid Central, secondary channels it can be switched to are Orient / Polo FD’s repeater, South Hand and Mutual Aid West (as a redundancy to the original link).

As a result of the link being down, there will be connection between the Huron 911 center and this remote transmitter / receiving so there will be no paging from the Huron 911 center on Mutual Aid Central and the Orient / Polo channels until the equipment arrives, is installed and set up (probably Wednesday or Thursday).

In the mean time, Mutual Aid Central and the Orient / Polo Repeater will still work like they do every day, only the remote link / connection is down. So, the Huron 911 center WILL NOT hear you or any other traffic on these repeaters. YOU WILL NEED TO USE A DIFFERENT CHANNEL TO COMMUNICATE DIRECTLY WITH HURON 911.

The Huron 911 center monitors MUTUAL AID WEST and they monitor HURON 911 (HURON DIGI in some radios) and HURON INT (Inter-agency). They do not monitor Hand Co Fire / Ambulance or Miller Inter-agency.

Our back up plan is to have the Miller based agencies paged through the sheriff’s office staff. Please remember that we do not have dispatchers on duty after 10p or before 8a so you will be reaching either the deputy or sheriff and if they are on a call, they might not answer right away, so please allow extra time when trying to contact them as we listen to many channels.

The replacement parts are being shipped in the morning and should arrive on Wednesday. If all goes as planned, we should be able to plug it in and get back up, if not, it will require some tuning.

I know there are poeople who will not read this email, only the text and so I am leaving it to the leadership in each department (HC Ambulance, MPD, MFD to ensure all their members know this situation exists.)

The Huron 911 center has been notified of this problem. They will direct 911 calls for the Ambulance to the sheriff’s office for paging. Calls for the MPD will be sent to them on their telephone, Polo / Orient FD’s will be sent to the sheriff’s office.

Hospital: If you need a crew, call the sheriff’s office and we will page it for you.

This has NO IMPACT on Wessington’s Repeater or Mutual Aid West.

Once we (HCSO) pages your department, acknowledge with us and then switch to either MUTUAL AID WEST or HURON 911 (on the state radio) for support dispatching. Please remember that your 4 watt hand-helds may hear the West repeater but your signal going back needs to be obstruction free for it to hear you. So…it will suck in buildings, vehicles, behind trees or other structures. Mobiles…they are no less then 20watts and it shouldn’t be an issue.

So, spread the word about this situation.

Thanks in advance!

Doug DeBoer

August 26, 2018

The three primary Ree Heights Fire trucks have had their local radios reprogrammed to remove MA-ORIENT and allow transmit on the Orient / Polo Fire Departments shared repeater. The coverage of this repeater is discussed  in the July 28, 2018 comment. Two additional mobile radios were purchased for placement in vehicles located at Todd Waring’s farm and Mike Clement’s farm.

July 28, 2018 (Published on NIXLE)

Attention EMTs:

I have reprogrammed the KENWOOD / LOCAL radio in all three ambulances so that MA-ORIENT is deleted and replaced with ORI-PFD which stands for ORIENT-POLO Fire Departments.

The ORIENT and POLO Fire Departments share a repeater on the Orient Hills. They recently granted Emergency Management [permission] to allow for us to program their repeater into our radios for responses we have in common and for emergency traffic even if not working in common.

The repeater has awesome coverage [over] nearly all of Northern Hand County, Southern Faulk County and all of Northern Hyde County. From a mobile, the radio can be used north of Redfield. West of Highmore and anywhere north of US HWY 14 in Hyde or Hand Counties.

Portable (hand-held) coverage is about 10-15 miles depending on whether you are on high ground and clear of any earth, buildings or heavy trees.

If you wish to talk to the Huron Police Department 911 center, you will have to tell them you are switching to the ORIENT repeater or they will not hear you. You must all tell them when you are returning to Mutual Aid Central.

Mutual Aid Central is your primary dispatch and response repeater for calls within Miller / St. Lawrence and the surrounding 5 miles (on portable, or 10 to 15 miles if on the mobile. In those cases where you exceed this boundary, switch to which ever adjoining repeater has better coverage, IE: MA-West, MA-East, Wessington, South Hand Fire or Orient Fire. MA-North is available but the coverage is within the coverage of the ORIENT REPEATER.

If you have questions, go to www.hand.sdcounties.org/mutual

Please discuss this change at your next meeting and with each other to ensure everyone knows.


April 16, 2018

The new “remote control” base station is up and running to bring pages from the Huron Police Department / 911 center to agencies based in Miller from a repeater located in Miller!

Effective this date, the Huron 911 center (call sign: 4-2) will be paging the Miller Police Department, Miller Fire Department, Hand County Ambulance, Hand County Sheriff’s Office and Hand County Emergency Management off of the Mutual Aid Central repeater located above the courthouse.

This means the responders in and close to Miller will no longer need to try and stretch their 4 watt hand-held signal 11 miles to  the Ree Heights (Mutual Aid West) repeater.  It means that the bulk of responders will be able to service the bulk of the residents (Miller and surrounding 5 miles) from a repeater located in the center of Miller.  This repeater, while only about 100′ to the antenna, will give you reliable communications in the City of Miller, in particular, in the following areas not served well by Mutual Aid West:

  • The Avera Hand County Memorial Hospital / Clinic and Assisted Living complex.
  • The PGSC nursing home campus.
  • The Miller Area School District complex.
  • The churches, daycares and buildings on main street.
  • All three congregate living / apartment buildings.
  • Steel, brick or wooden buildings in town.
  • Nearly all basements.

In St. Lawrence, the coverage will be:

  • All wooden buildings from the ground floor or above.
  • Outside (without other obstructions)
  • Metal buildings with a west window.
  • Very few basements unless on high ground.

What responders need to know and understand:

  • A four watt hand-held radio is much like a four watt light bulb, just as a 25-40 watt radio is like a 25-40 light bulb.  The more powerful the bulb, the higher up the post, the better effect.
    • Hold your radios with the antenna in the vertical position.
    • Broken antenna is the number 1 fault in poor communications.  Do not abuse your radio or antenna.  It is not a handle.
    • The more dense the obstruction, the less signal that passes through.  Some common obstacles are:
      • Steal buildings / siding.
      • Vehicle sheet metal / roofs.
      • Pine trees / heavy forested areas.
      • Block, brick or concrete.
      • Earth
      • Signals, like light, do not penetrate these materials well.
    • Just as you have with your cell phones, you may need to move to improve performance of your radio.
  • A 25 or 40 watt mobile radio uses more power and an external antenna to improve range.  There is no substitute for height of antenna and more power.
  • A repeater’s “foot print” or coverage area is dynamic.  It is effected by weather, daylight / nighttime, high ground or low ground.\
    • Maximize your performance by using high ground, the fewest obstacles and the highest power you have.
  • Compromises had to be made, to serve:
    • The biggest number of responders.
    • The biggest portion of citizens.
    • Some remote responders will lose while the bulk of you gain.
  • Efforts are underway to work with agency training officers to reprogram equipment and discuss advanced training.

Watch for more information in the future.

April 16, 2018

The temporary link repeater at the court house which connected the Civil Defense channel to Mutual Aid West was turned off.  Now that responders and the Huron 911 center can communicate via Mutual Aid Central, the link was no longer needed.  Civil Defense  may now be used as it was previously, as a radio to radio (simplex) channel for any / all agencies use to talk to each other without using a repeater.

November 29, 2017 (from Nixle message)

Attention all agencies / all responders on the Hand County Mutual Aid Radio System (HC-MARS):

The rental agreement between Hand County (Highway Department & Sheriff’s Office) and Dakota Electronics terminates tomorrow, November 30, 2017.

The Mutual Aid-Orient (MA-ORIENT) channel / repeater is the channel impacted by this situation. The MA-ORIENT channel is no longer available to us as a result. Users should remove MA-ORIENT from your scan lists.

The instructions for Kenwood equipment is as follows:
Turn on the radio. Turn off the SCAN function by depressing the “S” button. Rotate the channel selector until MA-ORIENT or something similar is displayed. If an “A” appears in the upper right hand corner of the display, depress the “A” button and it should disappear, thus removing the channel from the scan list. If you have a newer Kenwood radio, a down arrow will appear on the right hand of the display. Depress “A” and it should disappear. Rotate the channels back to your designated home channel and depress the “S” button to resume scanning.

The mobile radios are changed in much the same way.

The repeater to use in the north part of the county is MA-NORTH which was placed at the north highway department just about two years ago. The repeater is located inside the county building and the base antenna is to the north of the shed. The antenna is not very high in the air so the coverage on the repeater is not near as good as the MA-Orient channel was but it will help with at least a five mile radius for hand-helds (on high ground with no obstacles). Coverage on a mobile radio with an external antenna is generally everything north of 196th Street to US HWY 212 (again, on high ground and with no obstacles).

Summary: Do not use MA-ORIENT after November 30. Remove the channel from your scan list. Using the channel without the owner’s consent is a violation of FCC rules and can result in a fine per event.

In the future: Plans are underway to have agencies residing in Miller paged over the MA-CENTRAL repeater (located atop the courthouse). This is being done because the signal from the Ree Heights (MA-West) repeater does not always get into Miller (and the surrounding area). By having the pages occur over MA-CENTRAL the vast majority of responders in the Miller based agencies will have better pages (clarity and content) as well as a better method to call back to the 911 center (4-2) at the Huron Police Department. This particular change will only impact agencies based in Miller and not change anything for agencies outside of Miller (yet).

There are other changes being planned and future announcements will follow. Please discuss this and future messages during your department meetings.

County Highway / City public works / Law Enforcement: This also impacts “County North” / “CO-NORTH”. Delete it also from your scan lists.

Once the system changes are finalized, reprogramming will be offered to agencies free of charge by the county.


September 11, 2017 (from Nixle message)

Hand County Mutual Aid Radio System (HC-MARS) users:

The contract between Hand County (Sheriff & Highway Department) and Dakota Electronics of Aberdeen will terminate on November 30, 2017.

In 2014 the county entered into a contract with Dakota Electronics to use their UHF repeater on the Orient hills as a public safety channel and additionally for the highway department/sheriff’s office to use for county business. The contract ran through December 1, 2017 with November 30, 2017 as the last day of use.

The repeater was not heavily used and the impact of not having it will be felt mostly by the Polo Fire Department but they have access to the Orient Fire Department channel on that same repeater, so they will not lose that option.

No new equipment will be programmed with those channels and those agencies who wish to have their radios deprogrammed in bulk need to contact either Doug DeBoer ([email protected]) or Alex Roeber ([email protected]) to arrange a date and time.

I suggest that each agency / department have their training officer perform this task so additional operational information can be shared with the training officer and that training officer can in-turn share it with the agency.

Training officers / leadership: Please distribute this information to your agency staff as not all staff receive these emails nor do all staff members read their emails. Please make this a topic at your next and subsequent meetings.

I will be publishing a new map in the coming weeks which will illustrate the coverage areas for the HC-MARS system.

E.M. Roeber and I are working on another plan to improve communications between the Huron 911 center and responders in Hand County. That information will be published once it is finalized.

Users will have one less channel to sort through.
Law Enforcement & Public Works will have two less.
Decreased spending.
Less management issues / concerns.

Lost of Mutual Aid communications in the far NW corner of the county.

The goal will be to have all radios deprogrammed by the year end. There will be no cost to the agencies for deprogramming.

The MUTUAL AID NORTH repeater at the north county highway shop is not effected by this change. Users can still access Mutual Aid North as you have for the last year and 1/2.

D. DeBoer – sheriff

October 15, 2015:

Maps of the “stylized” repeater areas were uploaded to this page.  They can be accessed through these links:

State Radio Dispatch Areas (this download shows the county areas assigned to each State Radio Dispatch center (Rapid, Pierre or Huron)

State Radio Communications (INT-SRC Coverage) (this download shows the preferred areas in which to use the various Interagency (INT) or SRC talk-groups for Law Enforcement.

HC-MARS (MUT-AID COVERAGE) (this download shows one possible layout for use of the four county owned Mutual Aid Repeaters and the privately owned South Hand Fire repeater.  The Wessington repeater is not included.

HC-MARS (HWY-COVERAGE) (this download shows one possible layout for the Highway Department to use the three county owned Mutual Aid Repeaters on the Highway Departments assigned PL tones.

HC-MARS (HWY-COVERAGE-ALT) (this is an alternate map for the use of the Highway Department coverage on the system)

HC-MARS (LEA-COVERAGE) (this download is the map developed for the use of the Law Enforcement PL tones on the county’s Mutual Aid Radio System.

Each repeater on the sight uses a defined pair of frequencies and each user group (Mutual Aid, Law, Highway) has a different PL tone to keep one user group from hearing another.


March 28, 2017:

The following message was published over the HCSO Nixle notification system:

Miller Area Responders: Info on courthouse radio relay upgrade. Follow link or check email. 1a

Miller Area EMTs, LEOs, Firemen and Public Safety Officials:

I have upgraded the radios used as a relay between the Civil Defense channel and Mutual Aid West. The relay monitors radio traffic on the Mutual Aid West repeater (above Ree Heights) and broadcasts it on the Civil Defense channel from the roof of the courthouse. This provides better, more clear and stronger signals into and around Miller (about a three mile radius) and allows you (community responders) to transmit on the Civil Defense channel in that radius and have the signal relayed to the Mutual Aid West repeater.

The radios previously used were about 15 years old and were subject to interference from other electronic devices and radios. I have replaced them newer radios with better filtering and better audio clarity.

I would encourage responders who are living in or working in Miller to monitor Civil Defense and note the improved signal over Mutual Aid West. I personally have used this relay to talk to and from the school complex, the hospital, the Miller Arms, Plaza and Manor. I have used it in basements of homes, main street businesses and inside of steel buildings. Basically, places where your handheld radio signal can make it to the Ree Heights tower clearly.

This system (using the older equipment) had been in place for many months but was not used widely. Many of the complaints I have received about poor signal to and from Mutual Aid West can be resolved by using this relay system. It is only useful if it is used and people only know to use it if they are informed so share this at your meetings.

The other benefit of using Civil Defense as the channel that feeds the signal through the relay is that two or more responders in any location will absolutely hear each other because Civil Defense is a simplex channel where the transmit and receive are on the same frequency. This means it does not have to go to a repeater somewhere to be sent back to someone just feet away.

An example of this is the Miller Plaza or Manor. A responder on the third floor can call 4-2 on Civil Defense. The relay in the courthouse will hear it and rebroadcast it to Mutual Aid West (at Ree Heights). The Mutual Aid West repeater will broadcast it back out and it will be heard by others (and 4-2). The signal will go 2 blocks rather then 11 miles. Additionally, the responder on the second floor will be able to hear the third floor responder transmit out and the reply from those on Mutual Aid West (and 4-2).

The photograph shows the radio equipment I have installed. In simple terms the radio the radio with MA-West in the display receives signals which are wired into the transmitter of the radio which says CIV-DEF so anything broadcasted over MA-West is also transmitted over CIV-DEF from this radio. Conversely, anything that is heard by the CIV-DEF radio is wired to the transmitter of the MA-West radio and broadcasted to the MA-West repeater. For those of you with mobile hot-spots, this is the same idea on how to relay internet from your cellphone.


February 21, 2017:

The following message was published over the HCSO Nixle notification system:

It appears the SOUTH HAND REPEATER is down and has been for at least a week. Plan accordingly. 1a

Spread the word…

The South Hand Fire Department radio repeater is no working. I tried it a week ago last saturday and it was down. I have tried it every day since and it remains down.

This repeater belongs to the Communications Center of Pierre and was rented by the South Hand Fire Department. I am unsure if it is broken or if the service was terminated. Chief Tong was made aware of it during the LEPC meeting last Tuesday.

Plan accordingly because communications in South Hand is difficult on all repeaters except the South Hand Fire Department repeater.

You will need to use either mobile radios, state radio or be sure you are standing on high ground with no obstructions between yourself and the Ree Heights / Mutual Aid West repeater or the Vayland Hills / Mutual Aid East repeater.

Talk amungst your selfs on who to plan for this repeater being down.


October 17, 2016:

The following message was published over the HCSO Nixle notification system:

PSafety: I have MA-West linked to Civ-Def at the courthouse to provide better signal in & out of Miller both ways.1a

Public safety officials: Two weeks ago I disconnected the link between mutual aid Central and mutual aid west. The equipment was causing interference to each repeater. Mutual aid Central now stands alone and may be used for any common event in Miller and within a 3 mile radius for portables and 10 miles for mobiles. The Huron Police Department will no longer hear traffic over mutual aid central for this reason. The Huron police department only monitors the mutual aid West and Wessington repeaters on a day by day basis. Upon request, they can switch to mutual aid East, but that would only be for a special event or circumstance. Because the signal from the mutual aid West repeater is so poor in the city of Miller (and St. Lawrence) and in particular in the buildings in Miller, I have now linked mutual aid West to the civil defense channel which is seldom used. You may reach anyone on the mutual aid West repeater through the civil defense channel if you are in or close to Miller. You do not need to say that you are on civil defense but you may say that you’re on mutual aid West. In essence, this link is an extension of the mutual aid West repeater at the courthouse. I would encourage you to discuss this at your departmental meetings, especially if you are based out of Miller. For those of you outside of Miller, this link has no value, but it is still good for you to understand it in case you were called into Miller. I will leave the system in place until a better system can be developed which would link mutual aid West And mutual aid central again. Summary: A link is now in place that rebroadcast the mutual aid West radio signals over the civil defense channel in and close to the city of Miller. It allows for Communications in both directions. Think of it as an extension of the mutual aid West repeater through a station located at the courthouse. Whatever is heard on the Mutual aid West repeater will be broadcast over the civil defense channel from the courthouse. Thank you for your understanding as we try to perfect the system. Doug The photograph shows two radios. The radio on the left is what listens to and transmits to the mutual aid West repeater. The radio on the right is the radio programmed to transmit and receive on the civil defense channel. An interface is used to connect the two. I hope the photograph helps you understand how this works.

September 30, 2016:

The following message was published over the HCSO Nixle notification system:

I have disconnected the link between MA-West and MA-South because it was pulsating. It will remain off UFN. 1a

The link radio that I have in the courthouse attic, which connects the Mutual Aid West with the Mutual Aid Central repeaters together is pulsating really bad and is causing problems. I have turned the link off until further notice. If I can not resolve the problem, I may like [link] the Mutual Aid West repeater to our Civil Defense channel which is seldom used anymore but I will make an announcement if that happens. So…the Mutual Aid Central repeater will be in “stand alone” mode as will Mutual Aid West. Doug


October 15, 2015:

The Kenwood radios installed in the Highmore Fire & Ambulance fleet were programmed with the five Mutual Aid Repeater channels currently in use in Hand County.  The countywide Civil Defense and Fire Private channels were also programmed as were the National UHF calling (U-Call) and tactical (U-TAC1, 2, 3) channels.  I also programmed in the South Hand Repeater and Wessington Repeater, just in case.

The following message was published over the HCSO Nixle notification system:

Public Safety / Public Service agencies:

Today I programmed the bulk of the vehicle mounted mobile radios in the Highmore Fire & Ambulance fleet. They have all five Mutual Aid repeaters (West, East, North, Orient and Central) as well as Civil Defense and Fire Private. They also have U-Call and the three U-TACs.

Some of their radios are Icom and I do not have the right cord for them so they will be programmed later.

I was told that none (or at least very few) portables are out there on UHF so do not assume they are listening. Also do not assume that they are “up to speed” on this programming because the whole group may not know this.

Last evening I reprogrammed the Wessington Ambulance and the bulk of their hand-helds for our new configuration. I did, however, get the fire department radios set up. I hope to set a date with the Wessington Fire Department before the end of the month.

If you know of members in your agency who have not gotten the new profile set up, get a list or have them email me (don’t just drop by, it is a busy time up here). Send them to [email protected], my personal email.

So far I have done:
City of Miller
Hand County Highway (with help from Jeff Phinney)
HC Ambulance
Miller Fire
Polo Fire
Ree Heights Fire
South Hand Fire
Wessington Ambulance
Highmore Fire and Ambulance
Some private assets

Please remember that 4-2 (Huron Police 911) can only communicate with us via MUTUAL AID WEST and through the state radio on HURON INT or HURON 911 / HURON DIGI (Huron Digital).

They do not monitor Hand County Fire / Ambulance, or Miller INT.

I am working on plan / idea to get that signal into the MA-Central repeater too, but there are some techno snags to work out.

The MA-Central repeater is available for calls in and around Miller where your signal may not reach Ree Heights, like in the armory, nursing home, hospital, courthouse or any building built with some study materials.

I have also instructed the Wessington and Highmore folks to use the MA-Central repeater when approaching Miller to ask for traffic assistance or communicate with the hospital. On a mobile, this repeater has a solid 10 mile range both directions on US HWY 14 but only about 4 to 5 miles on a portable out side of the vehicle (it just don’t have enough height).

I will loading coverage maps to the county website in the next week or so. Go to hand.sdcounties.org/mutual to see them.


October 14, 2015:

The Kenwood radio installed in the Wessington Ambulance was programmed with all five Mutual Aid repeater channels, the Wessington repeater and talk-around channels, Wessington Springs / Jerauld County repeater & talk-around, the South Hand Repeater and the National U-channels (U-Call and the three U-Tacs).  I also programmed in countywide Civil Defense and fire private channel.

September 2015:

The Avera-Hand County Memorial Hospital installed a new base station in the nurses station capable of accessing all five Mutual Aid Repeaters on the Hand County Mutual Aid Radio System.  It was also programmed with the South Hand Fire Department repeater and Wessington repeater to further facilitate emergency communications when needed.  The hospital also purchased a new paging encoder and power supply so the entire unit is brand new.

August 28, 2015:

The following message was sent out via the HCSO Nixle notification system:

HCSO to all public safety officials:

This past week the utility pole and antenna was installed on the north side of the county highway department’s north shop located just east of the junction of SD HWY 45 and SD HWY 26.

The repeater is the one we pulled from the Ree Heights tower and the one which received the interference from the unknown source.

This one repeater has tones for the following user groups:

Mutual Aid North (open to all public safety and public works staff)
Highway North (reserved for county highway / street departments)
LEA North (reserved for law enforcement agencies)

These three groups can access the repeater when working events or situations in and around the area [North Hand County]. Our estimate of portable coverage on level ground is about five miles and mobile coverage out to 10 or 15 miles depending on topography.

The antenna is not as tall as we were hoping but when someone gives you a free pole, you make due with what you have. Maybe some day we can acquire a taller pole and increase portable range.

There will be no 911 paging on this repeater as it is not connected to the Huron 911 center (4-2) like the Mutual Aid West repeater is. This repeater, like the Mutual Aid Central repeater (located at the courthouse) is designed to give responders / staff “working” repeater coverage when in the area of the repeater.

We are are able to access / hit the repeater from the courthouse but our antenna is over 60′ in the air and there is a clear line-of-sight to the repeater so it is a clear signal. I am able to hit the repeater from my vehicle “mobile” radio so long as I am not behind any substantial obstacles.

The signal improves when you get north of the communities of Miller and St. Lawrence. You may be able to hear the repeater on a portable but your four or five watt repeater [should have said portable, not repeater] will not and was not designed to stretch a signal more then about one mile per watt on level ground. Do not expect the portable to reach more then four or five miles from an obscured ground position.

Agencies may use this repeater from this date forward and are encouraged to do so for “on scene” activities in that area.

I would encourage your [you] to have a discussion with your agencies about this new repeater and it’s coverage will aid in your agencies response to assignments.

In the future, I will be publishing maps with a “general” outline of usage / suggestions.

Remember: If you need to reach 4-2 via radio, you have the following options currently:

Mutual Aid West (located above Ree Heights on the hill)
Wessington’s repeater (located south of Vayland on the hill)
HURON INT aka HURON Interagency on the state radio system.
HURON 911 aka HURON DIGITAL on the state radio system.

They do not monitor any other frequencies or talk-groups with which to communicate with our agencies.


August 22, 2015:

The Miller Fire Department had four mobile radios reprogrammed to the new configuration.  Another four mobiles will be installed in the future.

August 2015:

The Hand County Highway fleet of radios were expanded by adding 24 mobile radios to vehicles which previously did not have radios.  Highway Department employee Jeff Phinney programmed and installed these radios.

July 23, 2015:

The following message was sent out via the HCSO Nixle notification system:

Effective with this message, the move to the new (new frequencies) repeater at the Ree Heights Tower Site is officially “up and running”.

I have just reprogrammed the RELAY station at the Vayland tower site so that radio traffic from the Huron 911 Center (4-2) is passed to the Ree Heights “Mutual Aid West” repeater.

All communications back and fourth with 4-2 via the Hand County Mutual Aid System (HC-MARS) will occur on Mutual Aid West. (This does not apply to Wessington responders as they are independent of the HC-MARS.)

The Mutual Aid North repeater will remain at the courthouse until we can resolve the paging situation for the medical staff at the A-HCMH, plus the pole and antenna need to be set at the North Highway Department shop (Junction of SD HWY 26 & SD HWY 45).

The station identifier (Morse Code) will be heard over the Mutual Aid West repeater, this is normal but you need to know that you can not talk over top of it, if it goes off, wait the 5 seconds it beeps and then reply.

Thank you for your patients during this transition from one repeater to another and the programming issues that went with it.

If you have any questions or comments, email me at [email protected]

Please make this change part of your next agency meeting so your staff (who do not receive these messages) are up to date.


July 15, 2015:

The following message was sent out via the HCSO Nixle notification system:

The Mutual Aid West repeater on the Ree Hills will have the new frequencies (and more power) in place and operational for use.

I have moved the Mutual Aid North repeater (which was at Ree Heights) to the courthouse until we can resolve some late in the game programming issues and switch the relay [station] at Vayland so the Huron 911 center (4-2) can communicate with us.

1. Mutual Aid West is now active and ready for use. However, it is not currently accessible to the Huron 911 center.
2. Mutual Aid North is presently at the courthouse until the pole can be set at the north highway department shop (SD HWY 45 @ SD HWY 26).
2a. 4-2 will continue to broadcast through the Mutual Aid North repeater for pages and traffic until I can switch the relay at Vayland later this week.
2b. Because the Mutual Aid North repeater is at Miller, coverage south and west of Ree Heights will almost disappear as will coverage north and west toward Polo…BUT you have Mutual Aid West and Mutual Aid Orient to use for work traffic.
2c. Hospital staff paging and ambulance paging will continue to be routed through Mutual Aid North until we can reconfigure their equipment and pagers. In other words, the hospital staff does not have to do anything different for paging medical staff or ambulance staff YET.
3. The Mutual Aid Central repeater has been up and running for several months and can be used for “work” communications in and around Miller. This repeater is also located at the courthouse.
4. Wessington units do not have change anything yet because there have been no changes to your repeater or notification system.
4a. If you need to communicate when coming west, continue to use Mutual Aid as you did before. The reprogramming of your equipment will be last because it effects you the least.
5. I continue to work on a method to connect the various repeaters so that traffic does not have to be relayed or linked. So far, a solution is not available.
6. Until I can reprogram the relay, 4-2 will continue to broadcast Hand County based pages off of Mutual Aid North. You will receive an updated email when that occurs.
7. The Hand County Highway Department and Miller City Utilities will have full use of the Highway West (HWY-WEST) @ Ree Heights, Highway North (HWY-NORTH) @ Courthouse, County North (CO-NORTH) @ Orient and Highway East (HWY-EAST) @ Vayland as of today.
8. Law Enforcement will have full use of LEA-WEST @ Ree Heights, LEA-EAST @ Vayland, LEA-NORTH @ Courthouse, CO-NORTH @ Orient as of today.
9. Those of you who did not get your radios reprogrammed in Mar-April or May will have another chance soon after we figure out a date.

The most important thing to remember as of today is that 4-2 (Huron 911) will continue to link to us via the Mutual Aid North repeater will is currently located at the courthouse. I hope to get this switched yet this week but wait for a message of when that happens.

May 15, 2015:

The Hand County Weed and Pest Department updated their radios to the new configuration.  The weed department uses the same system as the highway department but also helps with emergencies based on need.

May 14, 2015:

The City of Miller had 11 radios updated to the new configuration in various departments.  The city street crew often works with the highway department on projects and the police department also helps the sheriff’s office on occasion.

April 28, 2015 & April 14, 2015:

The members of the Hand County Ambulance Association had 28 radios updated to the new configuration.

April 21, 2015:

The members of the Polo Fire Department had 32 radios programmed for the new channel configuration.

March 23, 2015:

The members of the South Hand Fire Department had 16 radios programmed to the new channel configuration.

March 5, 2015:

The members of the Ree Heights Fire Department had 20 radios programmed to the new channel configuration.

February, 2015: 

The Hand County Highway Department had 9 of its radios programmed to the new channel configuration.

The City of Miller had four radios programmed to the new channel configuration.

February 4, 2015:

The Hand County Sheriff’s Office programmed the new channel configuration into the four vehicles, the two base stations and four hand-held radios.



Download this document by clicking here Hand County Mutual Aid Radio System (14.09.28)

September 27, 2014

Status of the County Mutual Aid Radio System

In an effort to explain the process we (Emergency Manager Nehemia Volquardsen and I) have undertaken to try to improve the County Mutual Aid radio system in response to the following problems:

  1. Chronic, persistent interference on the Ree Heights / Mutual Aid West UHF repeater.
  2. Lose of effective repeater range due to narrow banding of the system in late 2012.
  3. Lose of effective portable range due to narrow banding of the field units (portables and mobiles) in late 2012.
  4. User error and behavior.

Problem 1:  Chronic, persistent interference on the Ree Heights / Mutual Aid West UHF repeater.


The first issue, the interference, was originally an occasional event.  Over the past four years we have hired several radio vendors from various shops and also state radio communications technicians to try and discover the source of radio frequency interference (RFI) which is present on the frequency used to access or control the repeater.  The interference is not present on the broadcast frequency, just the frequency the repeater hears.  Thus, when the repeater is trying to receive a signal and the interference is present, the repeater repeats that noise along with the voice traffic.  Unless you are listening to the control channel, you will not hear the interference on your own equipment, only after it is repeated through the repeater.


In some situations the interference is so strong that the signals being sent to the repeater are distorted by the noise and result is the repeater rebroadcast this noisy signal back out.  If the RFI is stronger than the intended signal from the portable or mobile user, the voice of the user may be wiped out completely by the noise.


The easiest analogy I can offer is that of sound.  The repeater is much like us.  It has a receiver (our ears) and it has a transmitter (our mouths).  If we and it are expected to repeat what we hear, then the cleaner, the louder, the closer the source of what we want to hear, the more effectively we can repeat what we heard.  Unlike us, the repeater cannot comprehend or piece together what we hear, it simply, like a machine is intend, repeats everything it hears, good or bad, clean or static filled, sharp or distorted.


In my analogy, the battle against the RFI or noise is similar to us, as a human, standing alongside a roadway with traffic, like US HWY 14.  As the number of vehicle passing, as the sound of the vehicles passing, as the frequency of the vehicles passing increases, so too does the ambient noise you detect in your ears increase.  This “threshold” of noise must be overcome for you to hear effectively and then repeat what you hear.


We, as humans, can insulate ourselves from some of this ambient noise and seek methods to improve our poor position and lower the noise threshold.  We can turn away from the noisy traffic, go inside a structure, move further way from the traffic, talk louder, while listening harder or with more intent, or use ear phones to lessen the distance between the speaker and the ear.  A repeater cannot do these human things.


The repeater is at a fixed location.  It is licensed for service in one spot and it cannot be moved without considerable planning.  Our Mutual Aid West repeater is on a 180 foot tower located in a prime spot for broadcast communications, it cannot be moved without FCC approval (licensing) and it cannot turn away, use an ear bud or headphones, it cannot build or hide in a structure.  In fact, it has the opposite effect.  Our repeater on this hill, attached to the top of a 180’ tower has “big ears”.  It hears a lot!


The goal of any repeater is to bridge the distance between two field units who can reach each other on a simplex (unit to unit, using the same frequency in both directions) channel.  A repeater receives a weak signal, boost it up and send it out with more power, nearly instantaneously.  This same concept applies to all frequencies it detects; it hears them all, but through a process of signal rejection, it accepts the desired frequency from among the undesired frequencies.  Even with filters (duplexers and pre-selectors), there is some RFI that is going to be present; there is a noise threshold to overcome.


In an effort to mitigate the interference we did the following:

  1. In 2009 we installed a receiver “pre-amp” to try and increase reception on the desired signals.
  2. The repeater was tested and checked to ensure it was tuned properly.
  3. The duplexer was checked to ensure it was passing the desired frequency and ignoring the undesired.
  4. The antenna was replaced (as the result of an ice storm).
  5. The tower was rebuilt by the previous owner (NorthWestern) and we installed new coaxial cable as a result.
  6. The new coaxial was replaced again after wind tore it loose from the tower and damaged it.
  7. We exchanged the original 100 watt repeater with our “back up” repeater but it was only at 25 watts.  We tested this repeater while in place, no improvement.
  8. We installed a second, borrowed repeater.
  9. We installed a third, borrowed repeater.
  10. We purchased a new (narrow band compliant) repeater and installed it, no improvement.
  11. We installed a pre-selector to further isolate the receive frequency and hopefully reject the unwanted noise penetrating our system. Some improvement.
  12. We replaced the duplexer to also isolate our frequency and reject the others.
  13. We contacted others with transmitters in the area to test their equipment for “spurious” noise emissions which may have gotten into our system.
  14. We spent countless hours in the repeater building listening for the noise, identifying near-field and distant radio signals and trying to find harmonic sources of RFI.
  15. We checked and rechecked the grounds, the buildings, the electrical sources, and the other equipment in the building.
  16. In 2013 we purchased and installed a UHF relay station at the Vayland (East) sight to receive the radio traffic from the 911 provider in Huron.  This relay received a signal and then shot it across the county to the West tower.  In effect, it created a “virtual” remote for the Huron 911 center so they could broadcast the west repeater at 25+ watts.
  17. We even moved the repeater six miles east of the Ree Heights tower and temporarily placed it on the old A&M radio tower from June through October of 2013.  The noise was still present and the signal was still degraded.


Consideration was given to moving to the A&M tower because the signal into Miller was better but the signal to the west and southwest had decreased.  The change in natural elevation and the lesser height of the tower negated the move.  The A&M sight improved communications in Miller but at the expense of lesser service to considerable territory to the West, South West and North West.  We had weigh the benefit for Miller responders against all of the real estate we would be losing in the Ree Heights and Polo response areas.  The benefit did not offset the cost.


We moved the repeater back to Ree Heights to its original, licensed locations.  We continued to work with other vendors and providers to check and recheck their equipment and still the source of the RFI was not found.  It is interesting to note that a receiver on our antenna system can hear radio traffic from over most of central North Dakota and easily most of “East River” South Dakota.  That is why we say this sight has “big ears”.


If we return to the analogy of us standing alongside the road and dealing with the ambient noise and we recognize that we tried to quite or filter our receiver / ears with no success and we tried to identify the worst offending noise makers (passing vehicles on the highway), and we tried to move away from the noise the only solution we have left is to switch frequencies.  That is to move or shift the receiver to a place where the ambient noise has less of an impact.  In effect, this would be the same as having someone who cannot hear the lower frequencies of the traffic (partial deafness) but who can hear the higher frequencies, replace us alongside the roadway to act as our human repeater.


We started the process by hiring a radio vendor in Sioux Falls to apply for licensure on a new pair of frequencies.  We wanted to move away from whatever was causing the RFI on 453 megahertz so we asked to be moved to 460 megahertz.  This is our last resort.  This move means that every signal radio on the system will have to be reprogrammed and or reconfigured.  This will be no easy chore, as there are several hundred pieces of equipment on the system.


The vendor located four possible frequency pairs for us.  I programmed my equipment to monitor the four pairs of frequencies for traffic and noise.  We settled on one pair and started the process to get FCC approval.


This past week, we received “concurrence” from the user on the 460 megahertz frequency we want to apply for.  This concurrence means that we and they (the only other, but statewide user of the frequency) will co-exist in using the frequency.  The flip-side is that if we cause them interference, we will have to remedy the problem, even if that means moving off that frequency.


So, the application process to the FCC continues now that we have the concurrence letter from the current occupant / user of that frequency.  I cannot tell you how long it will take for us to get final approval to begin using the frequency.  We just do not know.


What should you expect?

  • In the near future we will announce whether we were successful in acquiring the new frequency pair.
  • We will develop a plan to migrate from one frequency pair to the other.
  • We will develop a plan to reprogram radios, most likely on an agency by agency basis.
  • We will set up a firm date on when to switch the systems and go live.


What can you do to prepare?

  • Educate yourself.
  • Educate your agency staff.
  • Prepare an inventory of equipment that will need to be switched.
  • You may have to prioritize the equipment from most important to least important.
  • Be supportive.  Negative feedback does not promote change.  We know the problem exists and despite the “haters” we have been working to find a solution.


PROBLEM 2:  Lose of effective repeater range due to narrow banding of the system in late 2012.


Narrow banding is an FCC requirement for users on our license class (Part 90).  We did not have a choice in whether we could, should or would switch from the pre-2013 wide band emission to the post-2013 narrow band requirement.  We, as the holders of the license, and me in particular as the person named as system administrator had to comply with the requirement or face penalties, some of which are thousands of dollars.


What is narrow banding?


Narrow banding is a concept where you take a given allotment of frequency space or channel spacing and split it in half or quarters to allow for more channels.  In our case, the UHF radio frequency spectrum between 453.000 and 453.100 had five 25 kilohertz channel assignments.  They were:

  • 453.000
  • 453.025
  • 453.050
  • 453.075
  • 453.100

There are nine 12.5 kilohertz channel spaces / frequencies in that same segment.  The narrow the channel spacing, the more likely adjacent users could cause RFI on their neighbors, unless you narrow the emission.  Narrowing the emission of the radio signal reduces the likelihood of RFI into the adjacent channel.

  • 453.000
  • 453.0125
  • 453.025
  • 453.0325
  • 453.050
  • 453.0625
  • 453.075
  • 453.0825
  • 453.100


The next probable move will be to move to 6.25 kilohertz channel spacing which will look like this:

This degree of narrow banding will most likely be for digital communications.  Analog communications cannot be controlled as precisely as digital modes.

  • 453.000
  • 453.00625
  • 453.0125
  • 453.01875
  • 453.025
  • 453.03125
  • 453.0375
  • 453.04375
  • 453.050
  • 453.0565
  • 453.0625
  • 453.06875
  • 453.075
  • 453.08125
  • 453.0875
  • 453.09375
  • 453.100


The splitting of five frequencies into halves and then halves again requires the technology of sending that signal to be “narrowed” to reduce the chance that a signal on one channel segment will bleed or interfere with the next.  Thus narrow banding was required to increase channel availability and maintain a RFI buffer between the channels available.


To achieve narrow banding of an emission from a transmitter the signal itself must be changed so that it occupies less space in the frequency spectrum.  In short, there is half as much signal.  Hopefully the signal contains more voice then noise.


Please visualize the following….


A flashlight held in your hand is a transmitter of energy, just like a radio.  It takes power from a source and converts it to signal (light).  The bulb is your fed element, same as an antenna and the reflector behind the bulb focuses or directs the energy, same as a dish or directional antenna does.


Your flashlight has a lens opening (broadcast emission) of 1 inch.  The light emission is in a cone shape away from the lens / bulb and reflector.  If you lay the light on the floor you can see the pattern in two dimensions (length and width).  Now let us narrow the emission of light.  Let us reduce the emission of energy by use of a filter so the lens spacing is reduced to ½ inch, one half of what you previously enjoyed.   Your pattern is going to change.  The length may be similar but the width will be greatly changed in that it will be much narrower and the focal point may even change.


Now image you had four identical flashlights, each with a 1 inch lens all laying on the floor and you spaced them apart so that the beam s(emission) just barely touch each other at a distance of 5 feet out from the source.  This is channel spacing.  Within the first five feet where the light energy is greater, the separation of beams is better but past five feet they overlap, they interfere with each other.


Now…place eight flashlights with 1 inch lenses in the same space and you will see the blending, the interference at a shorter distances.  The beams will penetrate or saturate each other and your original signal will lose its character.  But if you narrow the emission (beam) you can restore the separation back out the specified distance.  Same energy output but now occupying ½ of the space.  In the main part of the beam, you should see good signal.  On the edges, you will see it drop off.  The “deviation” of a signal must be controlled in the radio and is regulated by the FCC manufacturer requirements.  This deviation is like setting a tolerance on a machine part.  You are only allowed so much room to work in or there will be consequences.


If want to experiment with this concept, take your flashlight and a solid (non-transparent) funnel and go into a dark room.  Now, turn on the light, see the pattern, and then place the funnel opening over the lens of the light so now the energy is focus / filtered down out the smaller opening.  You can easily see the difference.  If your funnel is ½ the size of your lens, you will see it proportionally to what is happening with our radio signals.


In simple terms…we lost ½ of the previously allowed bandwidth to send the signal, our emission tolerances were reduced to ½ of what they previously were.  If the transmitter is set up right the voice occupies the center of the signal and what are really missing is the fringes of the signal.  Generally speaking, the signal is much quieter then it was previously.  For us, we saw significant decreases in user volume which most of us equate to loss of signal.


What does this all mean?  It means that we are transmitting ½ of the signal we used to.  The repeater is hearing ½ of what it used to and rebroadcasting ½ of what it used to.  If you are close to the repeater, this problem is almost non-existent which is why the portable users in Ree Heights always sound good!  If you travel away from the repeater, the signal begins to degrade until you reach a point where there is not enough signal and distortion occurs.  Several of us compensate for weak signal by using mobile radios at 25 or 40 watts to “boost” the signal and thus extend our usable coverage.


The equation is this…Signal equals power divided by distance.  The lower the power, or greater the distance, the weaker the signal and the more distortion you hear.  Consequently, to maintain a good signal at a longer distance, you will need more power.  If you have had a cell phone in a rural area, you know what this means!  You might have to move to a window, go outside or stand on something tall to keep that call…same concept appears here!


In an effort to mitigate the loss of volume and signal quality from narrow banding, we did the following:

  1. We published the results of what was happening on our various media sources.
  2. We spoke to agency department heads.
  3. We spoke at training sessions.
  4. We spoke to individual users of the system.
  5. We adopted the “speak loud and proud” mantra to get users to realize they need to speak up.
  6. We openly started to tell people…”Can you repeat that, only louder?”
  7. We encouraged people to speak closer to their microphones.
  8. We tried to lead by example.


What should you expect?

  • This problem will not go away.
  • Narrow banding is here to stay, speak louder to compensate for lower volume.
  • To help others with complaints and be supportive and help teach good radio behavior.


What can you do to prepare?

  • Educate yourself.
  • Educate your agency staff.
  • Be supportive.  Negative feedback does not promote change.  We know the problems exist and despite the “haters” we have been working to find a solution.

Problem 3:  Lose of effective portable range due to narrow banding of the field units (portables and mobiles) in late 2012.


As stated above, the narrow banding of emissions from radio equipment has shown us a sharp reduction in audio volume.  The problem appears to be compounded in portable radios which run lower power settings of 2 to 4 watts.


When you couple a narrower bandwidth emission (signal) with a reduced power, the problem seems to intensify.  The ability for radios to communicate effectively is a formula of various variables.  Improve or control the variables and you can mitigate some of the problem.  Ultimately though, the problem is inherent and only controllable to a certain extent.


Ways to mitigate loss of signal and signal volume from a portable:

  • Speak “loud and proud” into your portable’s microphone.
  • Not all portable radios have a microphone in the speaker face.  Find the microphone hole and speak to it, not the speaker.  There is a difference.
  • Avoid obstacles like metal buildings which reflect your signal and which do not allow the signal to penetrate or reach the intended receiver (whether a repeater or another user).
  • Avoid heavily wooded areas.  Trees absorb signals and pine needles absorb them  even more.  Move to a clearing to minimize signal loss.
  • Avoid dense building materials like concrete, block walls, interior rooms in structures.  Just like your cellular phone, the signal needs to reach the tower or other user.  You may have to move to a window or outside to get your signal out.
  • Avoid low areas, the Earth will absorb your signal better then you think.  If there is Earth between you and the repeater or other user, you may be wasting your time unless you are very close.
  • Make sure your equipment is working.  Is the antenna bent, broken or missing?  Is your power level set to low or high?
  • Inspect your equipment.
  • Don’t be afraid to tell someone that you can’t hear them and to “speak up”.

It is a sad reality of this migration to narrow band that we have to compensate by speaking up, but it is the easiest solution.


What should you expect?

  • This problem will not go away.
  • Narrow banding is here to stay, speak louder to compensate for lower volume.
  • Seek the cleanest path between you and the intended receiver.
  • Be supportive.  Negative feedback does not promote change.  We know the problems exist and despite the “haters” we have been working to find a solution.


What can you do to prepare?

  • Educate yourself.
  • Educate your agency staff.
  • Be supportive.  Negative feedback does not promote change.  We know the problems exist and despite the “haters” we have been working to find a solution.


  1. Problem 4:  User error and behavior.


In 1994 and into 1995 I stole the ideas for our radio system from McCook and Lincoln counties in Southeast South Dakota.  Both of them were using UHF radio systems to connect their 911 provider with field units and while both of them are roughly one-half our size, our intended use was the same.  Our goal was to reach all agencies located in the county.  Those agencies located outside of the county but response areas typically were attached to their “home” county for radio communications.  Orient Fire was the exception.  They purchased some UHF radio equipment so they could at least hear us.


The basic idea was to place a repeater which would cover as much of the county as possible and bring all agencies together on a common channel for emergency response, weather spotting and information sharing.  We had met that objective until the RFI started and narrow banding compounded the problem with fewer signals reaching the repeater.


Wessington Fire and Wessington Ambulance shared a UHF repeater on the Vayland Hills so coverage to the east part of the county was not an issue, it was already covered.  My focus was to cover the rest of the area and for many years we covered it.


Most users got used to the system being there when it was needed and we took for granted that it would always be that way.  Well, I for one was wrong to believe this system would survive forever.


In 2009 we started to see a decrease in signal quality and it became more frequent and more invasive and ultimately started to ruin our trust in the system.


In 2013 narrow banding added insult to injury when what little signal was reaching the repeater(s) was cut in half.


We started a campaign to educate people on how to work around the problems but ultimately we failed.  I failed.  We have found countless emails, internet posts, photographs, messages and know of personal messages about how to work through and around some of these issues, only to learn they never reached the masses.


We sent information to agencies and not every agency shared it with their staff.  Not every agency trained their staff on radio usage, not every agency changed their radio programming, not every agency kept up with the changes but every agency wanted the system to work 100%, 100% of the time.


Ultimately, I failed and those who asked or offered to help failed so now we are at this point where I am writing this document and I am making it available to the world and sending out a NIXLE message to give you access in hopes that you and your agencies will open a dialog about this system and what we must do to grow with it. The test of your agency’s leadership (not the same as leaders) will be whether this letter and its content get brought up at future meetings and becomes part of your training plans.  Not just for 2014 but each and every year thereafter.  Let’s consider this a game of “hot potato” and I have just tossed it…


So, I and we all have user issues to resolve.  Here are some of the ways we as users cause our radio system (and other systems you are on) to fail or fall short of your expectations:

  1. We assume that as soon as we press the push to talk (PTT) button that others will hear us.
    1. PTT depression starts the process, it does not guarantee the process will work.
    2. We mumble without clarity.
    3. We speak softly, like we are telling a secret to someone.
    4. We don’t make sure we are on the right channel.
    5. We stand in ditches, behind lead walls, in grain bins, machine sheds, courthouse basements, and interior apartment building walls, in tree groves, 15 miles or more from a repeater and believe it should work like we were standing at the base of the tower.
    6. We have our volume down or we are not scanning but we are mad when we miss something.
    7. We don’t check our scan lists or even the radio to ensure it is set properly.
    8. We leave with almost dead batteries and then get made when our radio doesn’t work.
    9. We ignore information about problems that have been identified and accuse the authors of being full of crap or on power trips.
    10. We think complaining or insulting people will lead to a solution.
    11. We assume someone else will do it when the power rests with you and me, the end user of the system.


Indeed, every one of you who reads this (and I, its author) has had the power from day one to mitigate the problems through a simple change of behavior.  The same change in behavior that taught you to move to the window or outside when your cell phone reception was bad, the same change that taught you that there is a limit to how far a signal will go and how far my signal will go.


We as users continued to try and use portable radios inside sheet metal vehicles believing the system was the problem, not the fact that radio signals from a 4 watt radio do not penetrate sheet metal or other dense materials.


We as users have to adjust to a changing system; there is no other solution to a bad signal from a hand-held device except a change from the person holding it.


We as users can, however, leverage ourselves by the following remedies:

  • Reducing obstruction and sources of interference between the hand-held user and the intended receiver or repeater.
  • Use of mobile radios with antennas on the exterior of vehicles.
  • Use of base stations in structures where communications are frequently received or transmitted.
  • Using good radio etiquette which is:
    • “PUSH PAUSE TALK” or depress the microphone, pause a good long second, then talk.  The whole problem of clipping can be completely resolved by “PUSH PAUSE TALK”.
    • Speak “LOUD & PROUD”, speak with authority, and know what you are going to say before you say it.
    • Speak into the microphone, not at it.  I have seen users yell at their microphones from foot or more away…THAT DOES NOT WORK!  Speak an inch away at the most.
    • Recognize your limitations.  There are places where you are not going to reach the repeater, consider an alternate plan.
    • Train for disaster, expect the worst, plan for adversity and rejoice when you don’t have it.  Planning to work under adverse conditions makes it easier to work under good conditions.
    • Check your equipment.  If your battery is low…take along another or switch it.
    • Recognize that batteries which are not used to transmit develop a capacity to match that of a scanner.  It takes less than one amp to listen so the battery drains at less than one amp.  Now you transmit at two amps and your battery beeps right out of the charger.  It’s fried…get a replacement.  Talk on the radio and keep your capacity.  That is why users who use their radios do not see this problem.
    • Recognize that others may not hear you unless you do something to improve your signal.  If you can barely hear them, they most likely will not hear you at all.
    • Use tools provided to improve communications.
      • These are mobiles, base stations or external antennas for portables.
      • The EM-EXT /SRC-2 channel (Emergency Management Extender) which has been in the courthouse attic since November of 2012 to help link Mutual Aid West users in the area of Miller.
      • Training and information to improve your understanding of the system.
      • State Radio as an alternative.  The Huron Police 911 center can be reached via the “HURON 911” talk group.  They have this dedicated channel (talk-group) on 24/7.
        • It is really nice when you want to talk after 11pm or before 7am and not wake the entire county with radio traffic.  Sometimes the rest of don’t need to know what’s up at the expense of some solid sleep time.
        • Know the difference between “4-2”, “33-1” “33-2” or State Radio.  We are not the same!



What should you expect?

  • This problem will not go away unless the user makes a change in behavior.
  • Speak up, “loud and proud” after you “push pause and talk”
  • Seek the cleanest path between you and the intended receiver.
  • Be part of the solution, not part of the problem.


What can you do to prepare?

  • Educate yourself.
  • Educate your agency staff.
  • Be supportive.  Negative feedback does not promote change.  We know the problems exist and despite the “haters” we have been working to find a solution.




This document is intended to provide the user with an idea of what has happened to bring a once “trophy” radio system to ruin and how we as the administrators have tried to mitigate problems on the mechanical side.  It also is intended to help you, as the users, understand that you can and need to do your part to help mitigate user error through simple behavior changes and good radio etiquette.


Working in concert, not discord, with each other, we can restore this system to the best it can be.  Frankly, that may not be what it once was but as best as we can get it.


From the mechanical side, we have:

  • Double checked our transceiver at the Huron 911 center (August 2014), no defects found.
  • Double checked the relay between Huron 911 center and Mutual Aid West repeater.  (August 2014), no defects in the relay equipment  were found but the antenna separation were insufficient.  We changed the antennas until separation of directional antenna can be made in spring of 2015.
  • Daily monitoring of communications system through use of recorded radio traffic (100% evaluation, 100% of the time). (Continuous since 2010)
  • Started negotiations on placement of or rental of repeater equipment in the northern most townships of the county where signal degradation is worst and is un-restorable.  (July 2014)
  • Testing of the EM-EXT (or SRC-2) relay present in the courthouse which links the EM-EXT or SRC-2 channels (which are in nearly every radio now) to the Mutual Aid West repeater.  (Since 2012, daily)*
  • Staff interaction and evaluation with Huron 911 center about issues with volume and clipping.
  • Received permissions to add users to the South Hand Fire repeater for joint ventures in the southern part of the county were county owned repeaters do not reach. (Fall of 2013)
  • Use of the Highway Department repeater on the MUTUAL AID EAST channel for county wide communications off of the Wessington Repeater.


From the mechanical side, the process is as follows:

  • Acquire new UHF frequencies to use on the Mutual Aid West tower. (2014 / early 2015)
  • Install a higher power repeater at Ree Heights (fall 2014)
  • Either rent or build out a “working” repeater for the northern townships in the county (2015)
  • Either construct a permanent “relay” for users in and around Miller or, (2015)
  • Use / reconfigure the law enforcement repeater at the courthouse to broadcast the same traffic as is on Mutual Aid West (2015)
  • Install a commercial grade “extender” to patch state radio talk groups to our system (fall 2014)
  • Install back up power at repeater sites. (2015 and 2016)
  • Regular monitoring of equipment and frequent inspections.
  • Regular training of agency personnel (up to the agencies to implement and maintain)
  • PROGRAMMING once all of this is ironed out.  Spring 2015
  • Educate and hand-off operations of this system to another administrator (late 2014 or 2015)
    • It’s a volunteer position, just ask for an application.


* For users in the Miller and three mile surrounding radius:  I installed a relay (non-standard repeater) in the attic of the courthouse in late 2012.  I used the EM-EXT (Emergency Management Extender) or SRC-2 channel for this.  I choose this channel because it was programmed into nearly every radio I offered programming to or advice as to programming.  This relay has run nearly every day (a fuse blew once) since late 2012.  It ties the EM-EXT or SRC-2 channel to the MUTUAL AID REPEATER at Ree Heights.  This was advertised, information was provided to agencies and only a handful of people use it.


I personally have used it from the x-ray room, the armory, the Catholic Church, the Plaza, Manner, Arms, elementary school gym, basement of the courthouse and a host of other “tough structures” with no problems.


I would encourage anyone within three miles of Miller to add this channel to your scan list or turn your radio to it for pager tests and see for yourself.  You may, just as it was intended, use this channel to bridge / link the gap between the Miller area and the Ree Heights repeater.


In closing:  PUSH, PAUSE & TALK, speak LOUD AND PROUD.


This document can be reproduced, in part or in full, either by internet link or printing without restriction.


Doug DeBoer

License Holder – Hand County

FRN: 0002404580 ( http://wireless2.fcc.gov/UlsApp/ApplicationSearch/searchAppl.jsp )

MUTUAL AID WEST HAS BEEN MOVED!  (2012) We have moved the Mutual Aid West repeater from the tower southeast of Ree Heights to a tower owned by Dr. Cain on 354th Avenue just NW of Camp Dakota.  This tower site is about 240′ shorter then the Ree Heights tower but we hope it will be free of interference and thus improve coverage for a greater number of responders.  We expect to see better coverage for portables in Miller and St. Lawrence, improved portable coverage to the north & south along SD HWY 45 and east on US HWY 14.  Because of shadowing from the earth (hills) we expect reduced coverage in Ree Heights (the closer to the hills) and south into the Green Valley.  Ree Heights responders…please bear with us!  We are trying!

This is an experiment to see if moving the repeater will also move us away from the source of interference which was invading our signals and reducing our coverage in all directions.  This temporary tower location is east of the wind towers and away from the cellular towers, two possible sources of the interference.

During the initial stage of the experiment I will be turning off the EM-EXT / SRC-2 relay which has been in service at the courthouse for several months.  Responders should be using their original MUTUAL AID WEST channel and stop using the relay channel.

I will be monitoring the recordings of the radio traffic and if the signal does / has not improved I will turn it back on.